Elevate You LLC (“Company,” “we,” “our,” or “us”) operates www.unkowmethod.com (the “Website”). We are committed to protecting your privacy and safeguarding your personal information.

Information submitted through this website will be kept confidential and used only for communication, scheduling, and service delivery purposes.

Coaching services do not create a therapist-client relationship.

Therapy services through Elevate You Counseling follow Massachusetts confidentiality and licensing regulations.

By using this website, you agree to the terms and conditions governing the use of this site and its services.

1. Information We Collect

Personal Information

When you:

Book a consultation

Fill out a form

Subscribe to emails

Purchase services

Contact us directly

We may collect:

Full name

Email address

Phone number

Billing information

Mailing address

Appointment details

Any information you voluntarily provide

Health Information (If Applicable)

If you engage in therapy services, you may provide health-related information. This information may be considered Protected Health Information (PHI) and will be handled in accordance with applicable laws.

Automatically Collected Information

When you visit our Website, we may automatically collect:

IP address

Browser type

Device information

Pages visited

Time spent on site

Referral source

This information may be collected via cookies and analytics tools.

2. How We Use Your Information

We use your information to:

Provide coaching and therapy services

Schedule and manage appointments

Process payments

Send confirmations and service-related communications

Deliver newsletters or marketing materials (if opted in)

Improve our Website and services

Comply with legal obligations

We do not sell your personal information.

3. Payment Processing

Payments may be processed through third-party payment providers. We do not store full credit card information on our servers. Payment processors handle your payment information according to their own privacy policies.

4. Confidentiality of Therapy Services

If you receive therapy services:

Your information is treated as confidential.

We implement reasonable safeguards to protect sensitive data.

Information will not be disclosed without your consent except where required by law (such as risk of harm, court order, or mandatory reporting obligations).

Please note that electronic communications such as email or online forms may not be fully secure.

5. Cookies & Tracking Technologies

We may use cookies and similar tracking technologies to:

Improve website functionality

Analyze traffic and user behavior

Enhance marketing efforts

You may disable cookies through your browser settings, though some features of the Website may not function properly.

6. Third-Party Services

We may use third-party service providers for:

Website hosting

CRM systems

Email marketing platforms

Analytics tools

Scheduling software

These providers only receive information necessary to perform their services and are expected to maintain confidentiality.

We are not responsible for the privacy practices of third-party websites linked from our Website.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system can guarantee complete security.

8. Data Retention

We retain personal information only as long as necessary to:

Provide services

Comply with legal obligations

Resolve disputes

Enforce agreements

9. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you

Request correction of inaccurate information

Request deletion of your information

Withdraw consent for marketing communications

10. Children’s Privacy

Our services are not intended for individuals under the age of 18 without parental consent. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page

12. Coaching

Coaching services provided through this website are not therapy and do not constitute mental health treatment.

Therapy services are provided separately through Elevate You Counseling and are available only to residents of Massachusetts in accordance with state licensing regulations.

If you are experiencing a mental health emergency, please contact 911 or your local emergency services.